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 Returns & Refunds

Thank you for shopping with EG Electronics.

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We are committed to your satisfaction and stand behind the quality of our products.

If you are not fully satisfied, please review our returns and refunds policy for guidance.

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1. Return Window and Eligibility:

  • You may return eligible items within 30 days of delivery for a full refund.

  • To be eligible for a return, items must be in new and unused condition with all original packaging, manuals, and accessories intact.

  • Certain items, such as customized or special-order items, may not be eligible for return unless they are defective or damaged upon arrival.

 

2. Return Process:

  • Contact our Customer Service team at EGElectronicsLTD@gmail.com or 702-518-8255 to initiate your return.

  • Please provide your order number and reason for return, and our team will assist you in obtaining a return authorization and instructions for returning your item.

 

3. Damaged or Defective Items:

  • If an item arrives damaged or defective, please contact us within 30 days of receiving the item. We will provide a replacement or full refund for items confirmed to be defective or damaged upon arrival.

  • For select items, we may ask for photos or additional information to expedite the process.

 

4. Refund Processing:

  • Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.

  • Please allow additional time for your bank or credit card provider to process the refund to your account.

 

5. Shipping and Restocking Fees:

  • Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

  • For some returns, a restocking fee may apply if items show signs of wear, missing packaging, or components. Our Customer Service team will inform you of any applicable restocking fees.

6. Exchanges:

  • If you would like to exchange an item, please initiate a return and place a new order for the desired item. Exchanges may be subject to availability.

 

7. Non-Returnable Items:

  • Certain items, such as final sale, special-order, or customized products, may not be eligible for return. These items will be clearly marked as “Non-Returnable” on the product page at the time of purchase.

 

For further assistance, please reach out to our Customer Service team, who will be happy to help with any additional questions.

Shipping Policy

At EG Electronics, we aim to deliver your order quickly and reliably.

Below you’ll find details on our shipping options, costs, and estimated delivery times.

 

1. Shipping Options & Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days. Available for all orders and destinations within the continental U.S.

  • Expedited Shipping: Estimated delivery within 2-3 business days. Additional charges apply based on item size and destination.

  • Overnight Shipping: Guaranteed next-business-day delivery for orders placed before 2 PM (EST). Available for select items; charges vary by location and product weight.

Please note: Orders placed after 2 PM (EST) will be processed on the next business day.

 

2. Shipping Costs

  • Standard Shipping is free on orders over $50. For orders under $50, a flat shipping fee of $5.99 applies.

  • Expedited and Overnight Shipping fees are calculated at checkout based on package size, weight, and delivery destination.

 

3. Order Processing

  • Orders are processed within 1-2 business days from the time of purchase. Once your order ships, you will receive a confirmation email with tracking information.

  • If an item is out of stock or if there are delays in processing, our team will notify you promptly with an updated shipping timeframe.

 

4. International Shipping

  • We currently ship to select international destinations. Shipping costs and delivery times for international orders vary by country and will be calculated at checkout.

  • Please note that international shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient.

 

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with tracking information. You can use this information to track your package directly on the carrier’s website.

  • For questions or assistance with tracking, please contact our Customer Service team at EGElectronicsLTD@gmail.com

 

6. Lost or Delayed Shipments

  • While we work with reliable shipping partners, delays can sometimes occur due to factors beyond our control. If you experience a delay, please contact us so we can work with the carrier to resolve the issue as quickly as possible.

  • In the event of a lost package, please reach out to Customer Service within 30 days of the estimated delivery date, and we will assist in filing a claim.

 

For further assistance, please reach out to our team. We’re here to ensure your order reaches you safely and on time.

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